Often as well the use of 3rd party Antivirus | Firewall products can have a significant impact on performance and may be worth removing at least to check the speed difference.Ĭhange all remaining services to disabledĪs is always the case, please make sure all Windows Updates are installed, and that your drivers and hardware vendor applications are updated.įeel free to ask back any questions and let me know how it goes. The first thing to check is what applications or processes are running at Start-Up and also in the background. Often the symptoms described are a result of a faulting application conflicting in this case with explorer.exe. You'll then be asked to upload an export from MSINFO to the case file via the website, so you might want to have this ready.Hi, I am Nigel, Independent Advisor here to work with you on this issue. When you contact tech support you will need to go through the basics with them anyway, just to check you've done all the "usual stuff". Try uninstalling and re-installing them.Ĭlose all non-essential background applications and services to ensure none of these are interfering with Origin.
You may need to use DISM command, do the scan pre-boot/safe-mode or even repair Windows (I actually had to do this, though it didn't fix my Origin issue)Įnsure Windows is fully up to date (use Windows update), your computer is patched, all software up-to-date (I recommend "PatchMyPC") and all drivers up to date (I recommend "Driver Booster")Ĭlean up PC in general (I recommend "CCleaner")Ĭheck VC++ runtimes are installed correctly, especially 2015/2017 (Version 11 - Origin uses the x86 version) and that you have the latest versions (both x86 and 圆4) of all. If this fails, look up the various methods to fix this online - there is lots of info. "sfc /scannow" at elevated command prompt to ensure there are no corruptions with system files. This should push them to put more resources into resolving the issue.ĭelete all Origin cache (C:\ProgramData\Origin & C:\Users\Name\Local\Origin & C:\Users\Name\Roaming\Origin) I advise anyone who has the issue and has tried all the usual stuff to contact Origin tech support (who are actually very helpful) and create an official case. He said that although they've seen talk on various forums about the issue (including this thread which I directed him to), not many people have reported it to Origin officially and created a "case". I've contacted Origin and it's been elevated to a senior member of the tech support team who is helping me with the problem. No other software on my PC has any issues.ĭespite in-depth investigation into this issue I've been unable to fix it. I really hope the client gets patched as this is EA's issue and no one else's.
I am also running the latest version of Windows 10 Pro fully patched (15063.540), I also ran sfc /scannow and found no issues at all. I have installed the previous version 10.4 over the top and origin launched perfectly. Report ID: 67ad0bfe-3ac7-4ef2-bb5c-8ed47e2f8641įaulting package-relative application ID: Checking the event viewer also throws up the same error as a few others.įaulting application name: Origin.exe, version: 10.5, time stamp: 0x599e21daįaulting module name: ucrtbase.dll, version: 3.447, time stamp: 0xa96ab320įaulting application start time: 0x01d32861167c6718įaulting application path: C:\Program Files (x86)\Origin\Origin.exeįaulting module path: C:\Windows\System32\ucrtbase.dll I'm another one with the crashing issue, as soon as it tries to load the store page it instantly crashes with no errors.